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Ohio Attorney General Mike DeWine
Online Public Inspection File
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Defendants committed unfair and deceptive acts and practices in violation of the CSPA by: 1) accepting money from consumers for goods and services and then allowing eight weeks to elapse without delivering the goods or services, 2) failing to provide consumers with deposit receipts advising whether the deposit is refundable and, if so, under what conditions, 3) failing to provide a written deposit receipt stating the date and amount paid and the remaining amount due for subsequent deposits made by consumers, 4) performing substandard and shoddy work in the construction and repair of home improvements, driveway installation, and waterproofing services, 5) performing work in jurisdictions which require permits or registration to perform such work without obtaining the required permits or registration and, 6) stalling and evading their legal obligations to complete home improvement work, return phone calls to consumer, and provide refunds. Defendants committed unconscionable acts and practices in violation of the CSPA by knowingly making misleading statements of opinion on which consumers were likely to rely to their detriment by misrepresenting that work would be performed by employees of Defendants and then having subcontractors perform the work. Defendants ordered to pay $95,554.50 in consumer restitution and $175,000.00 in civil penalties.
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| © 2009 Ohio Attorney General Richard Cordray