Ohio Attorney General Mike DeWine

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Case Detail

Online Public Inspection File

Defendant is engaged in the business of selling home security systems.  A supplier violates the CSPA by: 1) making false and misleading claims in advertising in connection with home improvement goods or services and causing consumers to believe that such claims are true, when such is not the case; 2) making claims that the cost of installation of home improvement goods would be free, waived, or discounted when such is not the case; 3) making claims that the cost of a monthly service fee would be a lower price that the price on the contract when such is not the case; 4) failing to repair an inoperable consumer good after expressly warranting the consumer good; 5) failing to honor express warranties; 5) refusing to honor timely delivered notices of cancellation given pursuant to RC 1345.22; 6) failing to inform consumers orally, at the time the consumers enter into a contract, of the consumers' right to cancel the contract pursuant to HSSA; 7) failing to deliver the goods or services for which consumers paid; 8) installing and failing to repair inoperable goods; and 9) failing to honor promised warranties.  A supplier commits unconscionable acts and practices in violation of the CSPA by making false and misleading statements upon which consumers were likely to rely to their detriment and by charging consumers liquidated damages, cancellation fees, or termination fees that exceed the amount of the consumers' remaining payment obligation.  Defendant to pay $75,867.29 in consumer restitution and  $50,000 in civil penalties ($25,000 suspended).