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Ohio Attorney General Mike DeWine
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Defendant shall comply with all consumer laws and regulations. Defendant shall not advertise any goods or services unless it is able to provide goods or services that comply with the representations made in the advertisement. If a consumer complains of a recurring impairment with the goods or services, Defendant shall either allow the consumer to cancel the agreement without a cancellation fee or repair the problem. Defendant shall promptly replace any leased goods that cease to operate at no cost to consumers other than reasonable shipping and handling fees. Defendant shall not make any statements or illustrations in its advertising that creates a false impression of a material fact and shall not misrepresent the availability of sports packages. Defendant shall clearly and conspicuously disclose any and all material terms and conditions to any advertisement or offer to sell or lease any goods or services. Defendant shall require any Third-Party retailer to comply with the provisions of this Judgment. Defendant shall retain a Claims Administrator to handle the processing and resolution of consumer complaints. Defendant to pay the settling states $13,250,000.00 in attorney fees and costs, with $605,000.00 to be paid to the State of Ohio. EDITOR'S NOTE: Please see the actual Agreed Entry for the complete terms of the compliance provisions.
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| © 2009 Ohio Attorney General Richard Cordray