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Ohio Attorney General Mike DeWine
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Defendants shall, prior to giving consumers full written terms of the goods and services purchased, provide clear and conspicuous instructions explaining the procedures for cancelling a purchase. Defendants shall issue refunds in compliance with a reasonable refund policy which is in writing and is provided to consumers, and shall adhere to any written cancellation procedures. Defendants shall not make cancellation procedures burdensome or confusing. Defendants shall employ adequate staff to promptly respond to customer service inquiries, telephone calls and refund requests.
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| © 2009 Ohio Attorney General Richard Cordray