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Ohio Attorney General Mike DeWine
Online Public Inspection File
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Supplier agrees to refrain from: 1)representing that the subject of a transaction has a sponsorship, approval, performance characteristics, accessories, uses, or benefits that it does not have, 2) representing that the subject of the consumer transaction is of a particular standard, quality, grade, style, prescription, or model if it is not, 3) representing that the subject of a consumer transaction will be supplied in greater quantity than the supplier intends, 4) requiring consumers to enter into consumer transactions on terms that the supplier knows are substantially one-sided in favor of the supplier, 5) failing to clearly and conspicuously disclose in its advertising all material exclusions, reservations, limitations, modifications, conditions, or restrictions in close proximity to the offer, 6) making an offer of sale of goods or services when such offer is not a bonafide effort to sell such goods or services. Supplier agrees to implement the following policies, procedures, and best practices. Customer service representatives: 1) shall not curse at consumers, 2) should not hang up on consumers, unless the consumer is being abusive to the representative, 3) should make a supervisor available within a reasonable amount of time upon request from a consumer, 4) should be able to view the consumers' accounts and be able to explain exactly what action the consumer took that caused funds to be drawn that were not covered under their plan, or arrange to promptly provide that information to the consumer, 5) should have the ability to issue credits on accounts for reasonable circumstances, and 6) should be able to explain to consumers clearly why the consumer was switched to a per-minute usage, or to arrange to promptly provide that information to the consumer. Supplier shall implement a function that would not allow a consumer to perform an action that would deplete funds on the account not covered in the consumer's plan without the consumer's knowledge and acceptance, shall make all terms and conditions available to consumers in writing at all retail outlets where supplier sells phone cards and accessories, and shall work with its provider and exert best efforts to reach a solotuion by the end of 2010 to resolve the issue of consumers' plans that do not renew because of an open data session. Supplier to pay $200 to consumers who have complained to the Attorney General's Office, and $20,000 in attorney fees and investigative costs.
Privacy and Disclaimers
| © 2009 Ohio Attorney General Richard Cordray